T & C's

Terms & Conditions

Welcome to whitlockwoodendesigns.com and thank you for shopping with us. These terms and conditions govern the use of whitlockwoodendesigns.com (the website) and the purchase of any goods from it. The website is owned by John Whitlock of Whitlockwoodendesigns.com. Should you have any questions then please use the contact us page prior to ordering from us or e-mail [email protected]

Information Provided by you

If you purchase goods and service from whitlockwoodendesigns.com, we may require you to provide your name, address, email address, payment details or other details.

Product Information

We will always attempt to be as accurate as possible with our produce descriptions and pricings, however we unable to warrant the product descriptions or other content of the website is accurate, complete, reliable, current or error free. If a product you order is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.

Price

Whitlockwoodendesigns.com reserves the right at any given time to revise its prices without notice. All orders for products are subject to availability and whitlockwoodendesigns.com reserves the right to refuse to supply to any individual or company for whatever reason.

All prices are in British Pounds Sterling unless stated otherwise.

Delivery

It is your obligation to enter the correct delivery address details at time of ordering. Should you enter the wrong delivery address, we are not obliged to re-send the order to the correct address at our expense. All orders will be despatched within 1-3 working days after payment received. These will be sent by Royal Mail 2nd classed tracked. It is the responsibility of the customer to inform whitlockwoodendesigns.com if an order does not arrive. Once we learn it has not been received we will lodge enquiries with the postal service to ensure delivery occurs as soon as possible thereafter.

You agree that when the postal services are satisfied the order has been delivered or collected, then the delivery of the order has been made within the terms of the agreement between you and us.

Lost & Missing Items

In spite of our efforts, there can sometimes be unforeseen delays in a delivery. If your order appears to be late it may be worthwhile contacting your local postal sorting office as it is possible they may already of tried to deliver your parcel, but where unable to do so. If you do not receive your good(s) after 30 days, please use the "contact us" page and we will make further enquiries with the carrier. A full refund at this stage would be offered including any delivery charges that had been made via the original method of payment.

Returns Policy

As a customer you have the right to cancel the contract for the purchase of one or more items in your order starting from the time you place your order up to 14 days after you receive your items. If you do wish to cancel, then please can we ask you use the "contact us" page stating the reason for the return as "Contract Cancellation" and we will reply detailing the process and correct return address. Please note you have a responsibility to take reasonable care of the goods until you return them to us.

Please note you will be responsible for the costs of returning the items to us. If you order the wrong item and wish to return, it will then be your responsibility for the return postage costs.

when we receive notification of your cancellation of your order, we will refund the relevant part of the purchase price for that item within 30 days once we have examined the item to ensure that it can be re-sold.


Privacy Policy

This privacy policy sets out how whitlockwoodendesigns.com uses and protects any information that you give whitlockwoodendesigns.com when you use this website. whitlockwoodendesigns.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. whitlockwoodendesigns.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been amended as from 27th April 2012 to endeavour to comply with EU directives on cookies coming into effect in the UK from 26th May 2012.

What we collect

When you vist, register, or order products from www.whitlockwoodendesigns.com you may be asked to provide certain information about yourself including your name and contact details. Credit or Debit Card information is collected by third party Payment service Providers such as PayPal. Please refer to the relevant Privacy Policy for more information.

Controlling your personal information

We will not share your personal information without your written permission to third parties except to effect delivery of goods, or we are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

IP addresses

We may collect information about your computer , including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.  This is statistical data about users browsing actions and patterns, this does not identify any individual.